Terms & Conditions

Please read through these Terms and Conditions carefully before using the website. By placing an order with Karen Woolven Floral Design Retail Ltd you are agreeing to our Terms and Conditions.


  • All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.
  • All orders are subject to availability.
  • On placing your order we will send you an ‘acknowledgement of order’ email indicating that your order has been received, the items ordered, payment total and that we are checking availability of stock. Please note that this email is not an order confirmation or order acceptance from us.
  • Quantity and description of your order will be as set out in the acknowledgment of order email.
  • Acceptance of your order takes place on dispatch.
  • We reserve the right to refuse delivery to any individual or company.
  • We reserve the right to discontinue products.
  • Delivery estimations shall be in no form binding upon us and shall at no point be a condition of any contractual obligation with you.
  • 48 hours notice is required for cancellation of a pre-arranged delivery.


  • Delivery charges vary depending on the type of products ordered and the delivery address.
  • Delivery rates are determined by weight and distance. Delivery cost for goods start from £6.50
  • Standard delivery items will be dispatched directly from our shop and be with you within 10 working days. You will be notified of the date and will be able to rearrange if necessary.
  • Due to the unique nature of our products we often need to contact our customer directly about the possible delivery options available.


  • You have the right to cancel your order at any time before your order has begun to be processed.


  • All prices are correct at time of publication. We reserve the right to alter prices either up or down, including any variations to the rate of VAT.


  • Full payment must be made before any product is dispatched from our warehouse.
  • All payments taken by phone or online are taken in a secure environment.
  • We accept Visa, Visa Delta, Visa Electron, MasterCard, Maestro, Solo, Visa Purchasing and JCB.


  • In the rare event that an item arrives faulty or damaged please contact us within 24hrs of receipt and we will arrange a replacement.
  • If for any other reason you are unhappy with any item, please contact us.
  • Given the perishable nature of the flowers/plants, we do not accept returns for live items.
  • Refunds will be issued to the card which was used to place the order once we have received the item(s) back in our warehouse.
  • Please note that we will not refund the initial delivery charges except if the item(s) are being returned due to damage or a fault.
  • The cost of returning goods is your responsibility and the item(s) are your responsibility until they arrive at the warehouse. We therefore recommend using a recorded delivery service for returns.

Please return all goods to : Karen Woolven Flowers at Greenwich, 18 Royal Hill, Greenwich, London, SE10 8RT


  • We reserve the right to accept, refuse, or limit your order for any reason, including, but not limited to, the unavailability of a product or errors in prices and products descriptions posted on the website.

Our Right to Vary These Terms and Conditions

  • We have the right to revise and amend these terms and conditions from time to time.


Security and Privacy Policy


  • Your privacy is important to us so we only use the information you provide about yourself when using this website to assist us in improving our service to you. We do not share this information with any 3rd party.
  • We use return email addresses to verify your order and to confirm that the goods requested have been dispatched. Such addresses are not used for any other purpose and are not shared with outside parties.

Data Protection

  • We will keep you up to date with our news and offers only if you have opted to receive this.
  • Your name and address will not be given or sold to any 3rd parties.
  • You have the right to access details of the personal information we are holding and to correct any discrepancies in that information. Given the nature of the information you are seeking access to, we are entitled to request identification from you before dealing with any requests of this nature.
  • Should you wish to access your personal information, please confirm in writing to us.


  • A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and improve our service to you.
  • Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details.
  • We do not exchange cookies with any 3rd party websites or external data supplies.

Intellectual Property and Right to Use it.

  • You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
  • You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase on this website) download such material and content onto only one computer hard drive for such purpose.
  • Any other use of the material and content of this website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content

Governing jurisdiction

  • This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

Our details


Our business’s name is: Karen Woolven Floral Design Retail Ltd
  • Registered address: 8 Twisleton Court, Priory Hill, Dartford, Kent, DA1 2EN
  • Registered in England & Wales No. 08612664
  • Our contact details are: Karen Woolven Flowers at Greenwich, 18 Royal Hill, Greenwich, London, SE10 8RT   Tel: 0208 858 1112